Cancellation & Refund Policy
CANCELLATIONS, ALTERATIONS, AND REFUNDS Bike rentals: As part of our Customer Commitment for those who book rentals online with us, you are entitled to a Risk-Free cancellation policy. Risk-Free Cancellation means that after you have booked your rental, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees. Any cancellation received for a booking after the initial 24 hour window CAN be cancelled, but will receive a $25/bike cancelation fee. Cancellations made on the date of booking are eligible for a 50% refund of the total booking cost. All applicable refunds will be issued upon return of all rented equipment. MODIFICATIONS, ALTERATIONS, and ADJUSTMENTS: this includes moving a booking, removing a bike from a current booking, or altering your current booking time/date. Any modifications made to a current booking will receive a $25 change fee. After paying the $25 change fee, the remaining value of your old booking will apply towards the cost of your new booking.